Senior Well-Being Is The Result Of Deep Understanding

To us, care is just the beginning. We believe that senior well-being is the aim - senior care is just a part of that process. Our method focuses on absolute well being, built on a strong foundation, and not just a single set solution.

We do senior-care differently

The traditional method of senior care is flat, so we came up with our own. Instead of treating senior care with a single solution approach, we treat it as a growth feedback loop.

 

Linear care (old)

Most agencies use a flat caring model that begins with caring for a senior, and ends when the caregiver's shift is completed. Though care needs can be met, our senior is left waiting til another time to be cared for.

 

Non-linear well-being (new)

Excel Care uses a continual care system that resembles an infinity loop. We provide personal support, continual care, a safe environment, mental development, family collaboration, and real-time feedback so you can help your senior achieve their personal care goals along with deepening your family's well-being.

How our method works

Traditional caring systems leave seniors unfulfilled and their children out of the loop with their care.
We provide seniors and their families a safe ecosystem of care, and we watch as everybody's well-being grows.

Personal Support

Excel Care focuses on personal support, and helps seniors with their day-to-day tasks. Families receive peace of mind knowing the necessities are taken care of by licensed and insured caretakers.

Environment

A person's experience is greatly influenced by their environment. We create safety and comfort in our in-person and online caring environments.

Family Collaboration

A person's experience is greatly influenced by their environment. We create safety and comfort in our in-person and online caring environments.

Continual Care

Care does not stop when the caregiver's shift ends. Our process allows for care 24/7/365.

Mental Development

We involve, explore, and educate you and your family members, and empower you with the skills and insights to truly create senior well-being.

Real-Time Feedback

Our methods along with our metrics will continually provide all family members and seniors instantaneous feedback on outcomes of care.

Developed from 20 Years of experience

We don't provide you with a "house-sitting" service.
You receive real results: competent, compassionate care, and confidence about your loved one's future.

 

 

1,096

People Helped

1999

Year We Started Caring

11

Cared for GTA Cities

21% of our reviews include the word "love"

 

 

4.5 Stars from Our Customer Reviews

 

 

Senior
Well-Being

Most agencies only focus on particular aspects of senior well-being instead of looking at it as a whole.
To succeed in senior care, you need to apply the holistic approach - five integrated layers that lead to senior well-being.

Awareness — Full scope discovery of needs, desires, and potentials of care

Organization — Design, focus, prioritization of care needs

Principles — Values, mental frameworks, non-negotiables

Specialties — Alzheimers, Personal, Medical

Processes— ADL's, workflows, reporting

 

 

Level 1 - Awareness

 

Awareness is the beginning of everything. It is the ability to be cognizant of information in the real world - it's the first step of the human experience.

It is the precurser to any meaningful, and effective change, and it's necessary to have complete awareness when making an important decision.

We begin your journey here, by understanding every aspect of your senior care needs by uncovering the hidden insights through asking unconventional questions.

Exposing Unforeseen Blind Spots

Uncovering hidden biases and biases about healthcare, perceptions on care, senior care, and aging

Social Support Networks

Grasping the patients and family's social life, inclusion in social groups, systems, and activities

Pinpoint underlying motives

Learning about values, motivations, interests, desires (present, past, future)

Patient History of Health

A comprehensive understanding of health history, including tests, medical examinations, past, medications, falls, and treatments

Diet, Nutrition, Medication

Gaining knowledge on medication, supplements, types of food, food preferences, water intake

Personal and Family History

Learning about family history, children, as well as history of parents and grandparents

Understanding Personal Narratives

Learning about the various stories that the patient and family has about health, well-being, and living as a whole

Physical Activity/Mobility

Day to day movements, stretching, exercises, personal space layout/design, ease of access, transportation

Observing Underlying Beliefs

Discovering beliefs in all areas of life, including health, family, spirituality, relationships etc.

Day-to-Day Routines and Schedules

Morning routines, health routines, meal routines, movement routines, activity routines

Prior Care Initiatives

Discussing past care experiences, short term hospital visits, or long term continual care

Developing Personal Identity

Understanding identification with aging, personality, personal traits, preferences, strengths, inclinations

Level 2 - Organization

 

The second layer of the methodology is organization.

This is where we connect the dots of all the information we have gathered, and begin to formulate a plan once a pattern is recognized. We begin to design the best course of action towards the specific goals, and prioritize certain care needs over others.

This step is in place to make sure the precise senior care needs are relieved, and that we have complete certainty that we are moving towards well-being.

Planning

Organizing events, activities in accordance to priority to achieve a desired goal

Pattern recognition

Using different types of methods to recognize new patterns in data to find new insights into care.

Prioritization

Creating a hierarchy of care by understanding which care needs are most important

Synthesis of Data

Combine results, search for patterns, find meaning from discovery process, searching for clear answer

Insight

Gaining a new and genuine understanding to a problem, with a new potential to solve it correctly

Goal Setting

The process of correctly identifying a need, and establishing measurable timelines, and action items

Caregiver matching

Using information from discovery, perfectly aligning caregivers that fit description of care need

Additional research

Looking at secondary sources to find answers to problems, to find second opinions, and another perspective to a problem

Contingency planning

Taking into consideration future situations and planning and acting accordingly to mitigate risk of failure.

Expert Advice

Seeking the guidance knowledge from professionals to provide the best solution for care

Decision-making

Using simple decision-making models focused on bringing the highest level of care in the simplest way possible

Resource allocation

Understanding the new needs of senior's and properly allocating those resources to maximize care

Level 3 - Principles

 

Principles are fundamental beliefs that allow us to serve seniors at our highest capability . These individual principles grouped together form our philosophy.

We believe that senior care is composed of two pillars, compassionate and competency, and that if either one is not present, senior well-being completely collapses.

We serve seniors using these principles to ensure the highest level of care, and we allow both our patients and customers to adopt them as their own. These principles are non-negotiable because we know that they impact lives for the better.

Excel Care's philosophy is built on 12 principles:

Vocation Development

As caregivers, our continual education and growth in our vocation is never ending.

Outcomes > Activity

Activities do not drive correct care, completed outcomes do.

Caring to Completion

Everything we set out to do is completed. We care to the end.

Human First

No matter if it is a patient, a customer, or a caregiver, we are all humans, and we are all to be treated with respect.

Safety

This fundamental need allows us to help others. Setting a safe environment physically and emotionally will bring out the best level of care.

Personal Growth

Self development happens every moment, and seeps into all areas of our lives. This never changes.

 

Communication

Open and honest communication, integral to any human relationship

High Standard

Holding a high standard in care is of utmost importance. Everyone benefits from high standards of care.

Health and Vitality

Health and Vitality is what we aim to achieve with Excel Care. Life and energy is what we dedicate to bringing to the world.

Collaboration

Working together as a team to provide the highest level of care. We are all in this together

Accountability

Personal responsibility is how we change the world. Start with yourself first.

Continual Commitment

There is no end date to our care. We promise to continue our devotion to helping and caring for others.

Level 4 - Care domains

 

Care domains are specialized types of care which include: Alzeimers, dementia, palliative, personal, mobility, medical etc.

Most agencies will cover a select few domains, leaving seniors and their families out searching for other service providers. We focus our attention on multiple care domains so that you're senior care needs are centralized.

We keep senior well-being straightforward . Imagine having 20+ of your senior care needs taken care of in one simple solution.

Below are some of the care domains we serve.

Physical Injury

Trauma induced onto the body to disable, harm, wound, burn, cuts, bruises

Alzheimers

Compassionate care, redirecting, keeping toxic substances hidden, safety and give independance

Sensory Impairments

Assisting and guiding seniors wit hearing, and seeing impairments. Providing sensory enhancement devices.

Disease control

Practicing food safety, sanitizing/cleaning often, wound care management

Security

Protection of physical property using surveillance methods, to comfort level of family

Arthritis

Managing inflammation, monitor sleeping patterns, assist with exercises to reduce inflammation, helping make low inflammation food.

Addictions management

Listening strategies, redirection, setting boundaries, support, ability to attend meetings

Diabetes

Cautious of warning signs, food choice guidance, understanding complications, monitoring blood sugar levels

Mental Health

Assisting, and providing resources to seniors and families with depression, anxiety, bipolar disease, PTSD

Dementia

Applying strategies of care: calmness, redirection, applying safety measures, re-orienting, patience

Malnutrition Recovery

Increasing knowledge, access to food, implementing cultural values and norms surrounding food, physiological aid

Osteoporosis

Assisting with seniors who have Low bone mass and deterioration of bone tissue.

Level 5 - Process

 

Our care processes are the tasks that supply the care to seniors and their family's. It is the legwork that occurs to fulfill the outcomes of the care domains.

For example: Alziemer care is a care domain where you understand the theory of what disease it is. But to properly decrease cognitive decline care givers need to take the practical care steps such as slow and deliberate communication as well as maintaining a set routine.

Excel Care focuses on well-being, and we obtain our aim through our fine-tuned actions and specific procedures.

Below are some of the day-to-day processes we commit to.

Reporting

Designing and creating reports to show family progress of care for senior, providing insights and improvements.

Escort

Helping seniors attend meetings, appointments, using either driving or walking

Toileting

Preparation, washing, assistance, mobility assistance, changing diapers

 

ADL Completion

Completing list of Activities of Daily Living (ADL), showing current progress and status of care

Lifts and transfers

Lifting and transfer procedures to ensure safety and movement of senior using hoyer lift, slings.

Dementia protocols

Considering the many outcomes of dementia patients and monitoring changes in behaviours

Errand assistance

Assisting seniors with day-to-day tasks, and able to help run errands to simplify seniors life.

Continual training

Ongoing training for caregivers for continual skill upgrades.

Companionship

Providing emotional support, conversation, and assistance to promote wellbeing

Skin care

Proper skin care procedures to wash and maintain healthy skin for seniors

Household duties

Light cleaning of the home including dusting, sweeping, dish washing, and ensuring general cleanliness of living space.

Administer Medication

Provide prescribed medication, as well as administer intravenously if necessary